Frequently Asked Questions
Everything you need to know about the world's most advanced smart chess board.
How does the ChessUp smart board connect to my devices?
ChessUp uses Bluetooth Low Energy (BLE) to pair seamlessly with your iOS or Android smartphone or tablet via the dedicated ChessUp app.
Does the board support online play against other people?
Yes, ChessUp integrates directly with major platforms like Lichess and Chess.com, allowing you to play against millions of opponents worldwide on a physical board.
What is the battery life of the ChessUp board?
The internal rechargeable lithium-ion battery provides up to 8 hours of continuous gameplay on a single charge.
What is your shipping policy for international orders?
We ship worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping varies by location and usually takes 7-14 business days.
What is the warranty period for the electronics?
Every ChessUp board comes with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.
Can I return the product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied, you can return the product in its original packaging for a full refund, minus shipping costs.